Frequently Asked Questions

Which carriers are currently included in VitalLTC?

View a list of the carriers in VitalLTC
It gives the status of carriers we're working with categorizing them as "Active," "Adding/Testing/Compliance Review" or "Other Carriers Requested."

Can you add any company to VitalLTC?

VitalLTC adds companies based on our users' requests only. If you would like a carrier to be added to VitalLTC, use our Request a Carrier form or email us with the carrier name, home office contact name (product support or marketing works best), contact’s telephone number, your name and your telephone number.
We will contact the carrier indicating their long term care products have been requested to be added to VitalLTC. Participation in VitalLTC is always free to the carrier.

How is a company added to VitalLTC?

When a company is requested, a VitalLTC client services member will contact the home office and send them a letter of intent which includes a login to VitalLTC and the requirements for their products to be added to VitalLTC. If the company is willing to participate and provides us with their rates and necessary information, we will add their LTC products to our system. Before the products are released, VitalLTC conducts a series of tests verifying the rates and product information. After they have been tested and reviewed by VitalLTC they are sent to the carrier to review. They are submitted to their compliance department and when written approval is given, their products will be made available to you in VitalLTC. Carrier Policy

How long does it take to add a new product/company to VitalLTC?

Although time varies between company and product, under normal circumstances a new product can be added to VitalLTC in about 3 weeks before it is sent to a carrier for review.

How much does VitalLTC cost?

VitalLTC for individuals is $300/year/user. There are significant price breaks available for multiple user licenses, marketing groups and other organizations. Email us for more pricing information.

What is LifeLink Pro and how is it related to VitalLTC?

LifeLink Pro (LLP) is a web-based service offering insurance tools to brokers. LLP offers VitalSigns, VitalTerm, VitalUL and VitalLTC. You can purchase any one tool (i.e. VitalLTC only) or any combination of the tools.

Can we put VitalLTC on our website?

BGA's and Carriers can integrate the LifeLink Pro (LLP) site into their existing website (This must be a protected site). LLP can easily be customized to match the look and feel of your existing site. This includes colors, graphics, and text. Integrating LLP into your existing site will allow your agents to go seamlessly into the tools.
Please let us know if you would like to integrate LLP into your existing site and what products you would like to include. VitalLTC is not available at this time for direct-to-consumer websites.

More Questions

Please email us if you have any additional questions.